Level 2 has arrived. 

Well done everyone on staying home and staying safe.  

We’re so excited about opening our salon doors to you from Thursday 14th May. 
We thank you all for your patience over the past while whilst our team has worked hard behind the scenes to reschedule and make new bookings.  As you will appreciate, it has been a mammoth task.  We ask for continued patience as we try to ensure that everyone is catered for in a safe and sustainable way.
As we will be operating under Level 2 lockdown things will run a little differently from usual, but we’re confident you will still receive the very best in service and results.  To ensure everyone’s wellbeing and safety please read on.

Safe Distancing 

We are in the fortunate position of having large spacious salons.  Within these we have taken steps to ensure that there is sufficient spacing between stations in both salons.  Our Ponsonby salon has doubled in size and you will also notice significant spatial changes in our Newmarket salon.  Due to Covid-19 we have extended our lease in Ponsonby and will be there for a few more weeks to ensure we can cater to everyone’s post lockdown needs.

We will be open 7 days per week to ensure a spread of appointments and to reduce the risk of overcrowding.    We also ask that clients come alone to their appointments at this time.  Please no children, friends, or pets.  This is a requirement under contact tracing along with complying to safe distancing.

We will be a busy and of course are working in large shared spaces.  We appreciate that this may cause anxiety for some of you.  If you are feeling concerned about your appointment, please get in touch - we will do our best to accommodate you.


Our team will be wearing Personal Protective Equipment during services. This includes gloves, face shields and aprons.  Hand sanitiser will be in abundance for both staff and clients.   


Our usual sanitation practices will continue and there will be additional sanitation of all high-touch areas with hospital grade disinfectant.

Reducing Transmission

To reduce the likelihood of viral transmission during your service we have removed magazines.
We will be serving Kokako single-origin filter coffee in compostable disposable cups.  Once your service is complete, we will come to you with your product requirements, to rebook and take payment.

The salon will be cashless until further notice.


Please note that there are no longer Stephen Marr parks available above the old Zarbos/new LJ Hooker building on Morrow Street.    This also applies for those parks by RESENE.  They are no longer Stephen Marr’s.    We advise that you park in Westfield Newmarket – using the Westfield Plus app or locate a park via the downloadable Parkable.

How Can You Help?

There are some things that you can do to help keep the salons safe and to ensure things run smoothly.
  • Bring your own water bottle
  • Bring a book, magazine, your work and/or personal device
  • Please come alone.  Note there is now limited waiting space so even if you have a family member before or after we ask if you can both come at the time of your individual appointment
  • Utilise hand sanitiser at the front desk, station and going in and out of the bathroom
  • Stay in your chair.  We will greet you and take you to your chair.  We ask you to stay in that chair for the duration of your service – aside from visiting the bathroom or shampoo basins
  • Please give us a heads up prior to your appointment if you’re wanting a significant change
  • Confirm your appointment by text
  • Increase your card’s paywave limit
  • Stay at home if you feel unwell
  • Reach out if you need to

For appointment enquiries please email us at either ponsonby@stephenmarr.co.nz OR newmarket@stephenmarr.co.nz

So looking forward to seeing you all again.
Kindest – Stephen and the team